Onsite Support Services
Net Sense delivers IT consulting
services centered on best practices in onsite support. Give us a
call today at (800) 642-8360.
Consulting focus areas include:
Best Practices Audit - A
comprehensive analysis of IT support agreements, service delivery,
measurement metrics, and SLAs. Existing arrangements are compared
with best practices and recommendations submitted for improvements
against baseline performance.
Support Needs Assessment - An in-depth review of the
support needs of business units with an eye on the impact on
business goals of support shortcomings. Shadow IT costs are
identified and incorporated into the support needs assessment.
Cost/Benefit Analysis - A study of the ROI of various
onsite support arrangements with a focus on improving the support
benefits received along with the business unit perception of IT
Maintenance SLA & RFP Review - Measurement
metrics are precisely defined and quantified against baseline
numbers to measure ongoing improvement. Tradeoffs are analyzed
against the "faster, better, cheaper" goal. Additionally, RFPs
for onsite support are assembled and reviewed for compliance.
Onsite Support Resources